Now, don’t get me wrong. I do enjoy a pleasant interaction. It is nice to see people happily leaving my store with the things they need to get up and running, not feeling as if they have been pressured and/or mislead. I like to see/hear return customers ask for me by name. I can say that I have never lied to a customer to get them to buy something…after all, I am not commissioned. The only thing I get out of my job aside from my hourly wage is a POSSIBLE bonus if my entire store hits over 103% profit margin…so yes, I want us to be profitable, but not badly enough to mislead people. On that same note, I’m not bothered if people think I’m full of shit when I lay out our non-commissioned statement because, I mean, why get mad over it? Their mind is made up, it isn’t like I could change it, and even if I could, it isn’t like it would do anything for me.
Going non-commissioned is something a handful of people think was a mistake for Best Buy because of the fact that many of their salespeople are like, “Fuck it, I don’t get anything out of this, so why bother?” In my opinion, that’s a bad attitude, because you do get a paycheck. My thoughts are that since Best Buy decided to remove the commissioned part of their sales is that they should have raised the average hourly rate…but of course that’s asking too much.

Oh, and I might be a supervisor of my department, soon. Hah.

• “How do I turn this on?”
• “I thought computer viruses were biological, like other ones.”
  
• “+Points to a computer (just the tower).+ I need to buy this internet.”
• (From someone claiming to have their CCNA) “Will a Kodak printer work with an HP computer?”
• “What do you mean these don’t have built-in floppy disc drives? That’s ridiculous. What about all my programs?”
  
• “I need memory for a computer.” “What kind?” “…what? Memory.” “Yeah…um, do you know the model number of your PC?” “It’s just memory, it’s all the same, isn’t it?”
• “+Approaches with MagicJack+ This gets me internet wherever I want, right?”
• “Why won’t this laptop fit?” “That’s a 17.3″ laptop…?” “Yep.” “…that’s a 15.6″ bag.”
• “I bought this netbook and it won’t play Eve Online…”
• “You guys got printer ink?” “Yep, what kind do you need?” “I don’t know.” “What kind of printer do you have?” “I don’t know.”
• (Over the phone) “I need prices on hard drives.” “What size?” “I dunno, decent sized.” “500GB for $X, we have 640 for $Y…” “That cheap? I thought I’d be out 600 for that big thing.” “Hard drives are fairly small, sir, do you mean the whole computer?” “Yeah, the hard drive!”
• “Which one of these cameras has zoom?”
  
• “I want a really fast laptop with a lot of storage and a 17″ display…for under $500.” (Yeah, don’t we all?)
• “I want this.” “I’m sorry, we’re sold out. We’ll get more; I can try another store.” “Why don’t you have it?” “It is a very popular product and we recently sold out, I’m sorry about that.” “But it’s in the ad.” “Yes ma’am, I understand…and we sold out.” “But it was in the ad, you should have it. This is bullshit.” “Ma’am, our ad comes out on Sunday…it is now Thursday; many people in this area saw and we sold out. We can give you a rain-check or hold one for you when it comes in.” “BUT YOU SHOULD HAVE IT CUZ THE AD SAYS.”
• “I hate this brand of computer, so I don’t want one?” “Bad experience with them?” “They’re just bad.” (“I know nothing about computers and that isn’t a name I remember because I’m senile.”)
  
• (Over the phone) “How many gigabytes do the cameras have?”
• “How do I make my dial-up do wireless?
  
• “I want one of those little notebooks.” (I take them to a 14.1 inch notebook/laptop.) “No no, one of the tiny things. Not a laptop.” “They mean the same thing. Netbooks are the little ones, here.” “That’s what I said, ‘notebook.’”
• (Thirty feet from the HUGE sign that says, “Car Electronics,” instead, near digital cameras.) “Where are your GPS systems?” “…Is that a car electronic?” “Yes..?” “+Points.+”
  
• “I need a replacement cord (power supply!) for my laptop. +Sees cost.+ Why are they so expensive?” “You aren’t just buying a computer when you buy a laptop…”
• “Where are your Kindles located?”
• “I need an adapter for my iPod.” “Okay, here you go.” “That’s what they gave me last time and it didn’t fit.” “Which iPod do you have?” “+Points to a Sony Walkman mp3 player.+”
• “I bought this here PC the other day…where do my speakers plug in?” “The mint-green 3.5mm port on the back.” “My (USB) mouse is plugged in there.” “It is not.”
• “I can’t put multiple discs in one drive at once? Oops.”
• “My phone line (RJ11) sits in the Ethernet (RJ45) port but I can’t get online.”
• “How can LG make monitors? They don’t make computers, right?”

…sigh.