Rotation and other BS
I assume all restaurants work this way, because all the ones I’ve heard of do, but if not, I’ll explain rotation anyway. Basically, it is just the “system,” or order by which customers or groups are sat in order to maintain both fairness in terms of money-making but to make sure that no one is overwhelmed and that no one is dreadfully bored. Regulars or friends that come in and request you count as your next, “turn,” so in those circumstances you are skipped. Skips can only be put on a server by the server themself, theoretically.
Just before I returned to work, Diane, the manager who writes the schedule, pinned up a notice directed towards my mother but addressed anonymously. It stated that servers need to stop seating out of rotation, or ’stealing’ tables, in other words, taking tables in other sections, etc., without consent from their coworkers. Also, anyone found ‘guilty’ of this would be given a week off the schedule as a corrective measure. It said, “Theoretically, we are all mature adults here, and we should behave and conduct ourselves in a mature fashion!” [Now, that was edited to make it legible for the intelligent eyes here... in reality it was a mess and, "fashion!" was really appended by at least ten exclamation points. And the whole notice was written under the influence of the CAPSLOCK key. She ended it with, "I think those guilty know who they are and will stop this unfair behavior at once!"
My first issue with that is that a truly mature adult wouldn't have tried to be clever like that and dance around the perceived issue...they would've addressed the person they thought to be in err directly to stave off the problem at once instead of posting a little notice saying, "You know who you are, tee hee!"
Secondly...you also know that I am not a fan of my mother. However, in this case I definitely have to be on her side because Diane had a very skewed version of reality. What had happened was that a friend came in and requested her. She marked the rotational chart up front where guests wait to be sat with a marker to signify that she was to be skipped, and the other waitstaff was informed. However, one of the people who likes to cause drama went and told Diane that my mom was stealing tables after saying it was okay.
And when my mom was going off about it when she saw the posted notice, the very same woman was like, "Wow, that's so stupid!" Ah, must love fake people who kiss up to idiots.
Anyway, I started working there and issues with rotation during my shift arose. Not that I was taking, no, but that the same woman from before was cleverly trying to pick and choose the tables she judged to be good tippers and would skip me when one of those came in. I noticed this and told my shift manager, Eric [the only one who I actually enjoy working with because he's a helpful, smart person] and he fixed the issue for the evening, as it was all he could.
A few days later, the sections were drawn strangely because Diane was running shift. I only had four tables in my station which would only harbor four adults each. As the rotation went along, a party of five came in while it was my turn. Linda, a coworker of mine and a pretty spiffy lady aside, sat them at a table that would fit them in her own section and gave me permission to take them as my own. In a typical situation, that’s end of story and transaction. Both involved parties are okay with it, then it is okay.
Shortly after, while they are still out there, Diane peers into the dining room and asks whose table that is. I answer that it is mine, and she goes off about how I’m stealing tables and seating out of my own section. I hadn’t sat the door once that day, and certainly not to myself. I explained that Linda had kindly let me take it since it was my turn. Diane replies that she draws the seating chart for a reason and how we’re trying to undermine her. No, I really wasn’t.
So a while goes by and I don’t get a table but the rest of the restaurant seems full. I wondered aloud if someone had made a mistake in the seating rotation. Diane snidely replies that she altered it on purpose until I could act right. I hadn’t taken a tone or anything with her, so wth. She’s always been very nasty to me for no good reason other than she doesn’t like my mom. Well… I’m not my mom, and my mom doesn’t really care if I make money or not. So!
Shano, the general manager of the store comes in. [This was prior to the Veterans Day nonsense of the previous post] I asked to speak to him about the issue. He didn’t seem to understand why she skipped me, so I had to waste time explaining five times that she had a bitchfit over something insignificant. He tried to make it out like she was trying to help me out by ensuring I’m not overwhelmed. “Shano… one five-top? Overwhelming? I’ve served half this damn restaurant before by MYSELF. You were HERE for that. It’s one thing to ask if I am okay, but I was never asked… and according to her bulletins, skips are only applied by the server to themselves.” He said he’d talk to her about it.
Shano, however, is just of the opinion that I am a surly, flippant, uppity teenager simply because the rest of the teenagers and very young adults there are. He’s of the opinion that I’m just trying to cause a problem [which I don't get; if I was just out to cause problems I would have caused them when I worked there before]. NO… I’m really not. I just want the drama resolved, I just want to be able to work and make some money to cover the things I need to be able to cover. I come there to work, not to play High School. So of course nothing was done. Same issue pretty much repeats itself. I spoke to him again, again repeating.
Another day, I worked a daytime shift and my assigned sidework was to tidy up and stock the salad-prep area, roll my share of silverware, fill up the soda fountain with ice, etc, make sure my tables were cleaned and stocked with condiments, napkins, etc. all of which was done. Daytime Salad-prep is always clean&stock, not rotate dressings and other stuff into new containers. Diane insists that I rotate them, so I rotated the ones that looked as if they NEEDED rotation, but not all of them, simply because that is a night shift closing duty. She wrote me up for that. LOL…
The writeup also claimed that I didn’t get my ice, when I have witnesses otherwise, and that there was hot fudge on all my tables, which simply isn’t the case because I had very few icecream orders that day…and because I thoroughly clean my tables anyway.
Let me explain something. I do my job. I am good at my job; I am efficient, my customers generally like me [one lady, in fact, today, told both me and Shano that I am a, "lovely and sweet girl...that it was a pleasure having [me] serve them today,” and left a fat tip to accompany.] and I don’t bitch about it there. I am not perfect, and admittedly I will miss something, but it is often rare and often small and not even noticeable.
The servers in the restaurant, however, are not all held to the same standard and expectation. Some are allowed to get away with not doing any of their sidework just because they know Diane IRL. [Or are going down on her. You choose!] Many of those people have never had a word said to them about it in the months or year or two [for a few] they’ve been there..aside from the angry words that we-who-get-our-shit-done-but-end-up-being-fucked-over-by-lazy-worthless-pieces-of-shit deliver them. I am not trying to say, “Well they don’t so I shouldn’t,” but that if I am going to deal with such nonsense over a mistake that never even OCCURRED…then where’s their consequences?
I fucking hate double-standards.

