13 steps

Easy as … hell?

Written on Aug 14, 2008 // Rants.

Today I discovered the joy of Dell customer support for printers. Never again. No, I will not go through a standard 20 minute questionnaire when your own frikkin’ engineer who was here knows what the problem was but he couldn’t get it registered because no one at Dell was answering the phone.
Apparently their printer support is the worst. My account manager, who I called in a very pissed off mood saying she either takes care of the problem or that’s the last time I buy anything there, tried to reassure me that their server and ‘normal’ support wasn’t that bad. But hey, come on, clean your own shit.
So after escalating the matter I ended up being called by an english speaking lady with an Indian name who didn’t give a shit either but was in charge of printer support, who then told me she’d spend me the parts of what they thought was wrong with the thing, but I didn’t get it fixed with that I’d have to go through the 20 minute questionnaire next time.
Yeah… sure.
No more Dell for me. So… what’s HP business tech support like?

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5 responses so far, say something?

Humane
Aug 15 2008, 9:46
*shuddrers* Clean your own shit… who doesn’t?
Julynell
Aug 15 2008, 11:05
Well, we use Veenman for our printers and have a support contract with them. Not all bad, if we have a real emergency they come rather quickly. Our printers are almost all HP’s but old (I guess my boss wouldn’t pay enough ;)) so a lot of things wrong often with those. Come to think of it, the support desk is a nightmare, actually, making you look stupid, but then again, maybe that’s because I’m a woman ;) But no questionnaires at least ;)
helixy
Aug 15 2008, 16:57
I can’t really say about HP’s printer support. I have one, but I’ve never had to call them…
XIII
Aug 15 2008, 17:14
Ironically, the original engineer, who works for a company that does maintenance for Dell, dropped by today with a spare part. The spare part being a full scanning unit for a printer that has no scanning problems.
He said wtf when I explained what had happened, he called Dell and now I’m getting a new printer on Monday.
robbie
Aug 15 2008, 17:32
Probably an engineer from Getronics?

Had to call HP and Dell numerous times profession-wise Dell initially screwed up, but has solved the problem by sending not one but two engineers, HP never really gives me any trouble… but that’s the business support desk, don’t know about the rest of HP’s support.

If you’re in for a laugh try the Acer helpdesk, they’re awesome (ly stupid)…